23May 2014 by myexracer

Smart Pak sold

Rant
[caption id="attachment_1306" align="alignleft" width="300"] Advertising and Marketing?[/caption] I'm not sure how i feel about this one. When the email showed up in my inbox I was kind of at a loss. I love Smart Pak and i've been vocal about that. I don't want them to change. That doesn't mean i don't want them to grow but i really don't want them to change. They are a very customer service oriented business, their customer service in the horse world is head and shoulders above most if not all. Their products are solid and i am a fan. I also enjoyed the fact that they were a small company, if you can call 350 employees small. I felt like they were all invested in their customers. With this acquisition by Henry…
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22Mar 2014 by myexracer

Blog Hop: Whats In Your Bucket/Smartpak?

Barn tales, Life with Circe, Life with Jezebel, OTTB
Thanks to L from Viva Carlos for the Magical Blog Hop, Whats in Your Bucket addition. Like i needed a reason to blah blah about what i feed the ponies! I feel better now that i have one though. I tend not to go too crazy with the horsey supplements compared to some i suppose but i do a fair amount of them but everything has a purpose. A reason. A goal. First up Jezebel. Since Jezebel has recently been diagnosed with hind gut ulcers shes on all kinds of fun stuff to combat that. For 6 weeks she will be eating 300 bucks worth of supplements in addition to her regular ones. Good times! Hind Gut Ulcers: Egusin SLH: twice a day Kombat boots: twice a day Mag Restore:…
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14Feb 2014 by myexracer

The switch

Barn tales, Vet
[caption id="attachment_960" align="alignleft" width="300"] Horse Doctor?[/caption] When I first got Jezebel I used the vet at the barn i boarded her at. 3 days after bringing her home.. abscess. I liked the vet well enough and the BM really encouraged us to use the vet she wanted us to use. I had pretty much no resources so i used that vet. I liked him and his Jr. associate who's husband i later took lessons with. They eventually moved out of state and my vet brought in a new associate who I liked very much. A seasoned horse person as well as being a vet. She was young, enthusiastic and had a very keen eye for lameness which i found very helpful being as my horse was injured with a long…
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15Oct 2013 by myexracer

Appreciated

Barn tales
Customer service matters and it's something that is lacking in the horse world. Not just a little lacking, I mean wholly non existent in some cases. So when I come across someone who gets it right i'm always giddy and happy. Also I have a pretty deep and heavy advertising background having been on the client side of that coin for more years then I want to remember. When someone gets their marketing right that too brings a wide grin to my face. Put those two elements together and you get SmartPak. Not only are they the go to place for supplements for your horses but they assign you reps and those reps either remember all their clients and clients horses details month to month or they take really amazing…
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